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04/21/2004 Archived Entry: "I love CD Baby. CD Baby loves me."
Posted by CKL @ 09:02 PM PST

CD Baby only carries albums by small, independent artists, but they have Ookla the Mok's last three albums, and that's good enough for me. Also, their order confirmation emails make me happy. A sample:

Your CD has been gently taken from our CD Baby shelves with
sterilized contamination-free gloves and placed onto a satin pillow.

A team of 50 employees inspected your CD and polished it to make sure
it was in the best possible condition before mailing.

Our packing specialist from Japan lit a candle and a hush fell over
the crowd as he put your CD into the finest gold-lined box that money
can buy.

We all had a wonderful celebration afterwards and the whole party
marched down the street to the post office where the entire town of
Portland waved 'Bon Voyage!' to your package, on its way to you, in
our private CD Baby jet on this day, Wednesday, April 21st.

I hope you had a wonderful time shopping at CD Baby. We sure did.
Your picture is on our wall as 'Customer of the Year'. We're all
exhausted but can't wait for you to come back to CDBABY.COM!!

Think you're going to get that kind of customer service from Amazon.com? I think not.

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Additional content copyright © 2005 by Loren A. Cheng